FAQs

Are you insured?

Absolutely!  We carry a commercial $1,000,000 general  liability insurance policy. 

HOW FAR IN ADVANCE DO YOU RECOMMEND BOOKING AN EVENT?

It is recommended that you book an event as far in advance as possible to ensure we are available for your event. During Summer months we are booking out 45 days in advance. At least 4 weeks prior is preferred but not absolutely necessary.

When do you arrive the day of the event?

Typically we arrive  1 hour ahead of the start of the party. If your event is a wedding, we will arrive between 1.5 - 2 hours ahead of the ceremony to make sure we aren't causing a ruckus when you're saying "I do".

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept cash, Cashier check, or MasterCard, Visa, American Express, and Discover payments. Venmo, Apple Pay, and PayPal are accepted as well. At this time we cannot accept personal checks. 

IS GRATUITY INCLUDED IN YOUR RATES?

Gratuity is not included in the cost of your private event, unless otherwise discussed. The service industry relies heavily on tips. In cases where a tip jar is not appropriate or allowed, the host is responsible for the 25% gratuity. When a jar is present, the host is responsible for 15% gratuity.

What is the Cancellation policy?

We require a 50% non-refundable retainer upon booking your private event. The remaining 50% balance is due 30 Days prior to the event. Bookings cancelled within 21 days of the event are not eligible for a refund, unless Whitman Acres secures another booking for your date.

In the event of inclement weather we will do our best to accommodate if you wish to reschedule. The client is responsible for any outdoor tents if necessary. Whitman Acres does not provide any tents or other gear in the event of rain. 

Can we rent the trailer for a photo prop?

Since each event is unique, rates will vary for a multitude of reasons. We have very competitive prices and will work with the host to stay within the budget. Feel free to contact us to get a quote!

What type of glasses do you use?

For a lot of reasons we use plastic ware for all of our drinks. They are safer, easier to clean and allows us to keep service more efficient. However, we do our best to secure upscale  clear plastic ware.

are we limited to your signature menu list or is there flexibility on different recipes there?

YES! OUR MENU CONTAINS THE MOST REQUESTED DRINKS HOWEVER WE CAN WORK WITH YOU ON A SIGNATURE DRINK. ANOTHER OPTION IS TO RENAME THE DRINKS FOR THE PRINTED MENU FOR YOUR EVENT.